Customer Service Representative
Company: Cytec Industries Inc.
Location: Smyrna, GA
Status: Full/Permanent
Salary: negotiable
Close Date: 3/26/08
Job Description:
BUSINESS/TECHNICAL SKILLS & EXPERIENCES (Must have):
„X General understanding of Supply Chain Management and the impact that different order activities and changes have upon the different points of the chain
„X Ability to recognize, analyze, and offer solutions to customer problems or involve the necessary people to ensure the problem is properly resolved
„X Possess a high level of ˇ§self-startingˇ¨ thinking based on the ability to ˇ§hearˇ¨ customer problems
KEY Xˇ¦s (Must Have):
„X Excellent communication skills ˇV written proficiency, verbal selling and negotiation skills, and telephone skills
„X Demonstrate excellent customer interaction skills, and strong analytical and problem-solving skills
Experience
„X General understanding of Supply Chain Management and the impact that different order activities and changes have upon the different points of the chain
„X Ability to acquire detailed knowledge of specific customers, products, product lines by specific BU, and packing & shipping standards.
„X Strong understanding of freight terms, payment terms, and pricing terms.
„X Knowledge of BPCS module including 1-2 years of prior work experience.
„X Ability to liaison with other Supply Chain sub-processes for process improvements and information transfers.
„X Ability to build on computer skills and application skills using BPCS, Outlook, Excel, and Word programs.
„X Possess a high level of ˇ§self-startingˇ¨ thinking based on the ability to ˇ§hearˇ¨ customer problems
„X Highly independent worker, but does require periodic review with the Customer Service Team Leader
„X Ability to recognize, analyze, and offer solutions to customer problems or involve the necessary people to ensure the problem is properly resolved
„X Ability to analyze customer order patterns to enable continuous improvement of order fulfillment process
Specific skills
„X Excellent communication skills ˇV written proficiency, verbal selling and negotiation skills, and telephone skills
„X Demonstrate excellent customer interaction skills, and strong analytical and problem-solving skills
„X Strong math skills for pricing calculations, data calculations and consignment reconciliation
BUSINESS/TECHNICAL SKILLS & EXPERIENCES (Must have):
„X General understanding of Supply Chain Management and the impact that different order activities and changes have upon the different points of the chain
„X Ability to recognize, analyze, and offer solutions to customer problems or involve the necessary people to ensure the problem is properly resolved
„X Possess a high level of ˇ§self-startingˇ¨ thinking based on the ability to ˇ§hearˇ¨ customer problems
EDUCATION "REQUIRED" (Must Have):
High School Diploma
EDUCATION "PREFERRED" (Additional):
Bachelorˇ¦s Degree
Key Measurements for this Position (over the next 12 months):
Accurate Order Entry
Reliability
Working relationship with Sales
Future Expectations of this Position (1 to 3 years):
Enhance relations and service levels at each customer served.
Short-term Challenges Facing this Position (first 90 days):
Learn the accounts in the territory ˇV maintain current service levels.
Professional Growth Potential/Career Path (logical next move): Larger site/role
Strategic Account Customer Service Representative
How much travel is expected? One customer visit per Sales Rep per year
What size of the facility/client group/staff? 21 in the Smyrna Customer Service Group
Contact Information:
Job Code: GA 0000111
E-mail: cheri.rose@cytec.com
Website:
